1.
How is gi sizing
determined? Sizing is based on proportion to height. Each
size of gi is designed to fit a certain height to its proportion
in weight. People that are un-proportioned to their height,
please call a Grappler Gear Service Representative.
2.
Does Grappler
Gear sell pants separately? No. Gi’s are pre packaged
with a top and a pair of pants. Grappler Gear does not mismatch
top and bottom colors, nor does Grappler Gear mismatch a
top and bottom of different sizes.
3. When
will my order be shipped? Grappler Gear ships orders within
24-36 hours of when the order was placed. Orders will arrive
5-7 business days of ship.
4. What
if I want to use an alternate shipping method? Please contact
a Grappler Gear service representative to help with any alternate
shipping issues.
5.
Does Grappler
Gear ship orders internationally? Yes. International shipments
may have added shipping charges to them after the order
is placed in the online and / or system to accommodate up
to date custom and shipping fees.
6.
How do I track
my order? A shipping email will be sent to you when the
shipping label for your order is being created. Take the
tracking number from your email and refer to http://www.dhl-usa.com/home/home.asp.
There you can track your package anytime after it has left
the facility.
7.
Are there
any guarantees on gi’s and pants?
Grappler Gear guarantees gi tops for 6 months and gi pants
for 3 months after purchase. In the past 3 years, Grappler
Gear has a 99% customer service rating on their gi’s.
only 2 gi’s have been sent back due to damage. Gi
pants are guaranteed for only 3 months due to the physical
nature of Jiu Jitsu.
8.
What happens
if my order is backordered?
Backordered items will not be charged until your order is
ready for ship. At that time, Grappler Gear will notify
you via email or phone about your order so that you may
be aware of the shipment and charges.
9. Where
do I send my returns?
Please send your returns to the following: Grappler Gear
Fight Wear, Attn: Return Item, 719 Thompson Lane Suite 120,
Nashville, TN 37204
10.
Can I buy
gear with a money order?
Yes. This is process is not a quick as the online or phone
systems. Please send a money order with the correct order
info and amount (including shipping) to: Grappler Gear Fight
Wear, Sales Dept., 719 Thompson Lane Suite 120, Nashville,
TN 37204. Once money order is received, Grappler Gear will
process the order the same exact way as an online purchase.
Please refer to “When will my order be shipped?”
for further information.
11.
When can
I contact Grappler Gear?
Hours of Operation are 9:00 a.m – 5:00 p.m CST.
12.
Where can
I send my highlight tape if I am trying to become a Grappler
Gear sponsored fighter?
Please send all highlight tapes to: Grappler Gear Fight
Wear, Attn: Grappler Gear Sponsorships, 719 Thompson Lane
Suite 120, Nashville, TN 37204